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Return Policy — Claavik

Return Policy

We want you to be fully satisfied with your purchase. This Return Policy explains when and how you can request a return, exchange, or refund when shopping at claavik.com.

Effective date: September 24, 2025
Returns

1. Eligibility for Returns

Items may be returned within 30 days of delivery if they are unused, undamaged, and in original packaging. Certain products (e.g., perishable goods, digital items, or custom orders) may not be eligible.

2. Return Process

  1. Contact us at returns@claavik.com with your order number and reason for return.
  2. We will provide instructions, including the return shipping address.
  3. Package your item securely and ship it back within the provided timeframe.

3. Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 7–10 business days back to your original payment method. Shipping fees are generally non-refundable.

4. Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, contact us promptly with details of the product issue.

5. Shipping Costs

You are responsible for paying shipping costs for returning your item, unless the return is due to our error (e.g., wrong or defective item).

6. Non-Returnable Items

  • Gift cards
  • Downloadable software or digital products
  • Perishable or hygiene-sensitive products
  • Custom or personalized items

7. Contact Us

Questions about our Return Policy? Reach us at:

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